Job reference - 36452

• Monday to Friday role - mainly office based with some hybrid content if desired
• Head office role requiring superior automotive technical background
• Unique work environment with added bonus and Mazda super scheme of 5% over and above KiwiSaver

Mazda Motors of New Zealand is the National Distributor for Mazda in New Zealand and a wholly owned subsidiary of Mazda Motor Corporation Japan. The company is based in Mount Wellington.

Recognised in the NZ motor industry as being an employer of choice, the modern corporate office enjoys camaraderie between work peers with a strong focus on diversity, equity and inclusion. The work environment provided for, the extensive range of benefits, and superior leadership translate to a low staff turnover and high morale.



The role and its duties
The role is a technical support role for the national dealer network. Its primary function is to undertake the following:

• Investigate technical product concerns and work with Dealers to identify solutions
• Submit "Technical Quality Reports" to Mazda Motor Corporation as required
• Dealer Technical support, assistance and visits as necessary to provide quality customer service
• Manage incoming customer product inquiries
• Process Warranty Prior Approvals (PAR) for Dealers
• Conduct Technical Service Training as required

A sample of duties follows:

• Manage issues relating to Mazda product, prior to and after public launch, including technical liaison with manufacturer and provide direct technical support to Dealers
• Research and prepare any Technical Service Bulletins
• Assist in diagnosing vehicle concerns and advise on repair process
• Investigate product concerns raised by Dealers, Vendors or customers and liaise with product source for resolution
• Assist Campaign Manager as and when required
• Process all prior approvals from Dealers, inspecting any parts returned to identify probable cause of failures
• Conduct Dealership visits to Mazda Dealers
• Maintain relationship with dealership key staff
• Assist with general service and warranty administration issue

A full job description is available on request.


The essential skills required

• He, or she will need to hold an automotive trade qualification equivalent to the National Certificate in automotive engineering level 4, or offshore equivalent
• The role requires the ability of the person appointed to be able to diagnose technical faults in some detail so automotive technical skills are essential
• Good general administrative and IT skills are needed
• It would also be helpful if some previous frontline experience was held such as with a national distributor, or in dealership Service Advisor, Workshop Controller, or Workshop Foreperson roles. This should not preclude diagnostic technicians with good people skills
• Clearly strong Mazda technical expertise would be advantageous but not essential if you have strong general diagnostic skills and technical competency

The career and rewards provided
While the most rewarding part of the role could well be working for Mazda Motors of New Zealand given the exceptional work environment, the range of benefits is however extensive and the remuneration attractive.

• A generous vehicle allowance which couples with Mazda lease
• Mazda Super scheme of 5% in addition to KiwiSaver contribution
• Annual bonuses
• Southern Cross contribution
• Birthdays off
• Flexibility - mainly office based with some hybrid content if desired
• The ability to build a sustainable long-term career in harmonious working conditions

How to apply
Click the apply section of this ad and upload your resume online.

The closing date for applications is the 11th of August. Your application will be acknowledged at the time of application and again after the closing date when the processing of applications begins.

A job description can be requested by contacting the team below.

Jo-Ann on 021 271 3201 or Russell 027 479 0000.

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