Smart managers with an awareness of after sales operations monitor KPI’s closely.
One of the key KPI’s often overlooked is the cost of job vacancies in the service department.
Where a vacancy exists leading to a requirement to manage lost sales with forward bookings, loss is already evident. The number one KPI to manage is a requirement to consistently staff your workshop with quality skills.
Just one vacancy can cost up to NZD$25,000 in lost sales every month. How many vacancies do you have and what it is the cost?
Use the attached calculator and input the number of technician vacancies you have. Adjust for efficiency, your labour rate, and the number of working days available each month. The cost of a job vacancy never ceases to surprise.
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