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Job reference - 36434

• East Tamaki based - Monday to Friday role with six figure base salary plus incentives

• A proven leader with experience within the automotive repair industry

• Reports to Capital SMART National Operations Manager

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About Capital SMART

Capital SMART are seeking a Repair Centre Manager to lead the Repair Centre located in East Tamaki.

Capital SMART is an accident repair centre network, that service 3,100 bookings per week and repair over 175,000 cars per year. From a single concept site in July 2010, they set out to become one of the World's leading collision repair companies. They have been able to achieve this through close collaborations with their partners, the Suncorp group of insurance companies and their suppliers by jointly investing in research and technology.

In Australasia, the business employs over 1,400 SMART team members and continue to grow. Capital SMART have achieved national recognition for our high-quality customer satisfaction and everything they do is about the customer. This simple philosophy is fundamental to the success of SMART and Customer service is at the heart of everything they do. This, along with numerous industry awards for commitment to quality and excellence has placed them amongst the leading collision repair companies in the world.

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The role and its duties

The Repair Centre Manager plays a pivotal role in leading the operations and management of the Repair Centre. The role demands strong leadership, technical expertise, and business acumen to ensure the safe, efficient and effective functioning of the repair centre to deliver high quality standards services within the agreed timelines.

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Operational Management:

• Lead and manage the day-to-day operations of the repair centre.

• Implement and vigorously maintain all safety processes and procedure to ensure the safety of all team members and regulatory compliance.

• Oversee the workflow, ensuring timely completion of repairs while adhering to quality standards and correct repair methods and procedures, ensuring compliance with manufacturer specifications and business approved repair techniques.

• Provide technical expertise in repair centre techniques and repair methods as required.

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Team Leadership:

• Oversee the recruitment and training of all technicians and support team members.

• Create an environment where team performance and collective and individual skills are valued.

• Coach and guide the team to enhance operational outcomes.

• Conduct performance development and succession planning activities to support operational continuity.

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Customer Service:

• Maintain a high level of customer satisfaction by ensuring the delivery of high-quality repairs and exceptional customer service.

• Promptly address all customer concerns in a professional and engaging manner.

• Develop and maintain positive relationship with both customers and stakeholders alike.

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Financial Management:

• Effectively manage cost and resources to deliver the agreed financial outcomes.

• Identify opportunities to improve the financial outcomes of the centre.

• Analyse the financial reports to assist in the application of data driven decision making.

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Quality Management:

• Develop and maintain a focus on delivering high quality standards of repair and services.

• Implement quality control measures to limit the opportunity and requirement for rework.

• Continuously evaluate and improve processes to enhance the overall quality and efficiency of the repair centre.

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Communication:

• Communicate effectively with internal and external stakeholders.

• Collaborate with senior leader and other support functions to ensure the alignment of goals and outcomes.

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The skills and background sought

Essential:

• Experience within the automotive repair industry.

• Proven leadership and well-developed operational management skills

• A strong commitment to the safety of the team.

• Proven effective communication and interpersonal skills.

• Ability to influence a range of team members and stakeholders.

• A proven and well-developed commitment to upholding quality standards of workmanship and customer services.

• Sound decision making and problem-solving skills.

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Desirable:

• Ability to understand the financial report provided at Repair Centre level.

• Effective data analysis skills and a working knowledge of operational systems.

• Process design and improvement experience.

• Knowledge of compliance requirements within the automotive repair industry.

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The challenge and rewards

The base salary is a generous salary above industry norm with the added advantage of incentives based on successful achievement of achievement of KPI's to attract candidates of calibre. Joining a national company such as Capital SMART provides not only rewarding employment but the opportunity to grow within the wider organisation.

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Why join Capital SMART?

Capital SMART have a focus on values-based leadership that clearly defines what being a SMART team member is. We are focused on Together we Do It Right and ask that our people act honestly, with courage and compassion and work together collaboratively to find solutions that uphold our uncompromising quality standards. We want our leaders to inspire those around them.

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How to apply and closing dates

This role is exclusively listed with Automotive Employment NZ Ltd and all applications will be forwarded through to Capital SMART for their consideration.

The processing of applications begins on the 29th of July, 2024.

Click the apply section to upload your resume.

Alternatively visit automotiveemployment.co.nz/jobs and type 'Repair Centre Manager' into the quick search bar then upload your resume.

A job description can be requested from Keith Naude by email

Call Keith Naude 021 271 3202 for a confidential discussion.